In 2020, DGI Consult supported the Nasarawa State Health Insurance Agency (NASHIA) to develop its operational guideline as part of the technical support provided to NASHIA towards providing a sound operational framework for the commencement of full health insurance operations. After about three years of implementing the state health insurance scheme, DGI Consult was engaged to review the Agency’s operational guideline to reposition the its operations and align with the current health insurance operational priorities.
The process of reviewing the operational guideline involved desk review of relevant health insurance operational documents at the state and national level and key informant interviews with stakeholders to elicit information on the key areas to be modified in the operational guideline.
To corroborate the information elicited from the desk review and key informant interviews, a 1-day stakeholders’ workshop was held on the 13th of September, 2023 to critically review all the sections of the operational guideline and recommend appropriate modifications to be made to all the sections. The information elicited from the different sources was used to further review the operational guideline to align with the health insurance operational priorities of NASHIA.
The revised operational guideline was validated and adopted for dissemination and implementation by stakeholders in a 1-day workshop held on 8th of December 2023. DGI Consult will provide necessary support to NASHIA towards the effective implementation of the revised guideline.
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